Shipping & Returns Policy

At Lonesta Beauty, we care about your online shopping experience and strive to ensure customer satisfaction. To maintain fairness and prevent misuse, please review our Shipping & Returns Policy below:

Returns & Replacements

To be eligible for a return or replacement, the following conditions must be met:

• Returns & replacements are only applicable if the received items are damaged, defective, or incorrectly delivered.
• Claims must be raised within 7 days of the delivery date through our official channels (Facebook, Instagram, WhatsApp, or Email). Claims submitted after 7 days will not be accepted.
• The product must remain unused, unopened, and in its original packaging. Items that are unsealed, used, or tampered with will not qualify.
• The claimed item must be returned to our warehouse within 7 days of the delivery date. Once received, our Quality Assurance team will evaluate the product. If approved, a replacement will be issued.
• Customers are responsible for ensuring items are securely packaged to prevent damage during return shipping.
• Replacement of the same product and shade will be prioritized. Requests for a different product or shade are not encouraged, but may be reviewed by our Customer Service team on a case-by-case basis.

Delivery Time

• Our standard delivery time across Pakistan is 3–5 working days after order confirmation.
• Delivery timelines may vary in case of weather conditions, public holidays, or safety restrictions.

Shipping Charges

• Shipping charges are applied based on the weight and size of your parcel.
• Any applicable charges will be calculated and displayed at checkout.

Contact Us

For returns, replacements, or shipping inquiries, please reach out to our team:
📞 +92-308-8880933
📧 info@lonestabeauty.com