Returns & Exchange Policy

Thank you for choosing Lonesta Beauty. We want your shopping experience with us to be smooth and enjoyable. If for any reason you need to return or exchange a product, please review our policy below.

Returns Eligibility

• Returns are accepted within 7 days of the purchase date.
• Items must be unused, unopened, and in their original packaging with all tags intact.

Exchanges

• We offer exchanges for items of the same value within 7 days of purchase.
• To request an exchange, please contact us at +92-308-8880933 or email us at info@lonestabeauty.pk.

Return/Exchange Process

1. Contact our customer care team at +92-308-8880933 with your order number and details.
2. Our team will guide you through the return or exchange process.

Return Shipping

• Customers are responsible for the return shipping cost.
• We recommend using a trackable courier service to ensure your item reaches us safely.

Refunds

• Once your return is received and inspected, we will notify you of its status.
• If approved, your refund will be issued in the form of a coupon/voucher for your next purchase.
• Please note: Cash refunds are not available.

Damaged or Defective Items

• If you receive a damaged or defective product, kindly contact us immediately and share photos of the item and packaging.
• We will work with you to resolve the issue promptly.

Contact Us

For any queries regarding returns or exchanges, reach out to us at:
📞 +92-308-8880933
📧 info@lonestabeauty.com